Rethink the Contact Center of the Future Future Of The Contact Center
AI, Humans, and the Future of CX | The Contact Center Gurus Podcast with Pat Reetz State of the Contact Center 2025 Report: Trends & Analysis | Calabrio The Future of The Contact Center's Role in Customer Experience The future of the call center industry will have a significant transformation by 2025. It will include machine to machine interaction, Andy Vitus, Partner at Scale Venture Partners, walks through why they led Observe.AI's Series A round, including their belief in Discover the key trends shaping the future of contact centers · The real impact of AI – beyond the hype · How the agent role is evolving in ...